Refund policy

At Luvion, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 7-day return policy, which means you have 7days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Include all original tags and packaging.
  • Be accompanied by the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact our support team at:

Email: pkluvion@gmail.com
WhatsApp / Phone: +92 325 3685952

Once your return request is approved, we'll provide you with the return instructions and the return shipping address.

Please do not send items back without contacting us first, as unauthorized returns will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

Contact us within 48 hours of delivery with your order number and clear photos of the issue. We'll review your request and work to resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Items that have been used, worn, or damaged after delivery
  • Products returned without their original packaging or tags

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different item, please request a return (if eligible). Once your return is approved, you may place a new order for the desired product.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.
  • Refunds are typically processed within 10 business days after approval.
  • Depending on your bank or payment provider, it may take a few additional business days for the funds to appear in your account.

If you haven't received your refund within 15 business days after approval, please contact us.

Return Shipping

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for the return shipping costs.

Original shipping charges (if any) are non-refundable.

Need Help?

If you have any questions about our Return & Refund Policy, feel free to contact us.

Email: pkluvion@gmail.com

WhatsApp / Phone: +92 325 3685952

We're always happy to assist you.