Privacy policy

At Luvion, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit Luvion.pk, make a purchase, or interact with our website.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address

Payment Information

Payments are processed securely through trusted payment providers. We do not store your complete debit or credit card information on our servers.

Order Information

  • Products purchased
  • Order history
  • Returns and exchanges
  • Wishlist and shopping cart information

Device Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser type
  • Device type
  • Operating system
  • Website usage data
  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Verify payments
  • Provide customer support
  • Send order updates and shipping notifications
  • Improve our website and shopping experience
  • Detect fraud and enhance website security
  • Send promotional emails or offers (only if you choose to receive them)

Cookies

Our website uses cookies to:

  • Remember your shopping cart
  • Save your preferences
  • Improve website performance
  • Analyze visitor activity
  • Deliver relevant advertisements

You can disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We never sell your personal information.

However, we may share your information with trusted third parties when necessary to operate our business, including:

  • Shopify (our eCommerce platform)
  • Payment providers
  • Shipping and courier companies
  • Analytics providers
  • Marketing services

These companies only receive the information necessary to perform their services.

Data Security

We use industry-standard security measures to protect your personal information.

While we take every reasonable precaution to keep your information secure, no online system can guarantee complete security.

Data Retention

We retain your personal information only as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Prevent fraud

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Withdraw marketing consent
  • Request a copy of your stored data
  • To exercise these rights, please contact us using the details below.

Third-Party Services

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: pkluvion@gmail.com

Phone / WhatsApp: +92 325 3685952

Thank you for trusting Luvion.